A frame you keep.
A Hiisi is built to be serviced, upgraded and ridden for years, not replaced. Here's how we stand behind it.
Warranty, service, spare parts.
Warranty
The EU statutory two-year warranty applies to every bike, covering manufacturing defects and material failure. Bespoke build terms are provided with your order. Normal wear, crash damage and third-party modifications are excluded.
Service
Contact us directly at care@polebicycles.com. Routine maintenance can be done by any qualified bike mechanic. Frame-specific work we handle from Finland. Every linkage part is replaceable with standard tools.
Spare parts
Every proprietary part is available directly from us: linkage hardware, bearings, axle components. We don't discontinue parts for current-generation frames.
Because every Hiisi is built to your specification, bespoke orders are non-returnable once production begins. Standard catalogue products follow our 14-day return policy.
Your riding changes. Your bike follows.
Swap the shock to change rear travel. Adjust fork internals to shift the front. Fine-tune geometry through mount hardware, or ask us for a custom modification. You don't outgrow this bike. You evolve with it.
Every owner joins the community.
Buying a Hiisi starts a relationship with the people who build it. Shared standards, and a direct line to us.
Priority access
First allocation on new models and limited releases.
Direct line
Personal contact with the engineering team.
Owner events
Rides, factory visits, and gatherings.
Lifetime support
Your frame evolves with you: upgrades, refinishing, geometry updates.
